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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracy Jackson

August 18, 2025

5  out of  5
rating by Tracy Jackson
"They are just like the logo. Like a good neighbor State Farm is there. Very professional and patient. ❤️❤️"
We responded:
"Thank you for trusting us with your business and taking the time to share your experience! we always try to hold true to our core values!"
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Andrea Ortiz

August 12, 2025

5  out of  5
rating by Andrea Ortiz
"State Farm rates are great compared to other car insurance companies. My agent Turner was a great help and made the process easy to understand. I got a great rate under $200 a month which was within my budget. Thanks to the agent and State Farm I am glad to be insured."
We responded:
"Thank you, Andrea! We’re so happy Turner was able to make things simple and get you set up with the right plan and budget. We’re grateful to have you as part of our State Farm family."
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Saundra Stampley

August 11, 2025

5  out of  5
rating by Saundra Stampley
"Excellent customer service, prompt response to phone calls and emails. The staff genuinely cares about making sure your insurance needs are met with kindness, consideration, the right coverage for the right price, and so much more. I highly recommend Caroline Pistole and her Team at State Farm Insurance in Franklin Tennessee."
We responded:
"Saundra, your kind words mean so much to us. Thank you for trusting our team to take care of your insurance needs—we’ll always do our best to deliver service with kindness and care!"
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Raymond Garza

August 11, 2025

5  out of  5
rating by Raymond Garza
"Turner Hasty made insurance feel easy. They took the time to understand my needs, explained everything clearly, and found the perfect coverage without any pressure. What I appreciated most was how responsive and honest they were—always quick to help and never pushy. I feel confident knowing I’m covered, and that I have someone I can trust if anything comes up. Highly recommend!"
We responded:
"Thank you, Raymond! We’re thrilled to hear Turner made the process easy and pressure-free. Your trust means a lot, and we’re always here if you need us!"
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AJ Finch

August 1, 2025

5  out of  5
rating by AJ Finch
"Turner was great very informative and explained everything very well"
We responded:
"Thanks, AJ! We’re glad Turner was able to answer your questions and make everything clear. We appreciate you taking the time to share this."
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Reilly Smedley

July 29, 2025

5  out of  5
rating by Reilly Smedley
"Natalie made the process of switching my car insurance a BREEZE!!!!!!!! Very easy to talk to, explained everything thoroughly, very patient and a professional. Thank you!"
We responded:
"Reilly, thank you! We’re so happy Natalie made the switch simple and stress-free for you. We’ll pass your kind words along to her—she’ll be thrilled!"
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5timesred

July 24, 2025

5  out of  5
rating by 5timesred
"Turner is great!!! I got better coverage for less👍🏾"
We responded:
"Thank you so much! We’re glad Turner was able to help you get better coverage for less. That’s exactly the kind of value we aim to bring."
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Mike Diatta

July 24, 2025

5  out of  5
rating by Mike Diatta
"Turner is a huge help!"
We responded:
"Mike, thank you for the review! We’re so glad Turner could help make things easier for you. We appreciate you being a valued customer of our agency."
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Lane Miller

July 21, 2025

5  out of  5
rating by Lane Miller
"Turner was incredibly helpful in a day-of timely manner. Hey assured me he was here to help me at any point, any day of the week!"
We responded:
"Lane, thank you for sharing your experience. We strive to deliver top tier service all the time. We appreciate the opportunity to serve you! "
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sai ravilla

July 18, 2025

5  out of  5
rating by sai ravilla
"Turner the goat gave me the best insurance 🔥"
We responded:
"Sai, thank for taking the time to share your experience. We strive to give outstanding service and coverage that fits your needs. Thanks for giving us the opportunity to work with you! "
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Jimmy Wilson

July 17, 2025

5  out of  5
rating by Jimmy Wilson
"Very professional and trustworthy information and services that Mr. TURNER provided to and for me , and I'm glad that I can be a part of the State Farm family as a satisfied customer"
We responded:
"Jimmy, thank you for this thoughtful feedback! We’re thrilled Turner delivered the kind of service we aim to provide every single time—clear, trustworthy, and dependable. We’re honored to have you as part of our State Farm family!"
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Lisa Stonecipher

July 17, 2025

5  out of  5
rating by Lisa Stonecipher
"Wonderful service"
We responded:
"Lisa, thank you for sharing your experience with our team. We always want to provide a 5-star experience that exceeds expectations. Thank you for choosing to do business with us!"
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Dawson Tanner

July 14, 2025

5  out of  5
rating by Dawson Tanner
"Shopping for insurance can be a tedious and complicated process. Recently while shopping for an improved policy for home, auto, and umbrella coverage, we had a particularly pleasant, efficient and professional experience with Turner Hasty. Throughout Our experience, Turner was clear and flexible with his proposals as he responded to our needs. He was also patient and gracious when we decided to remain with our long-time current agent with a renegotiated policy. We sincerely appreciate Turner’s outstanding persistence and pleasant attitude during the entire process. We will certainly consider contacting him again when we are up for renewal."
We responded:
"Thank you so much for your thoughtful words and for trusting Turner through your insurance process! We know shopping around can feel overwhelming, so it means a lot to hear that Turner made it easy, clear, and professional. We’re grateful for the chance to earn your business and truly appreciate your loyalty. We’re always happy to help!"
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Suzie Clymer

July 14, 2025

5  out of  5
rating by Suzie Clymer
"A friend referred me to this office. Natalie called me back within minutes and answered all my questions thoroughly. I am happy that I will be paying less and getting local, personal help with my insurance needs."
We responded:
"Suzie, we’re so glad you gave us a call — and even happier that Natalie could get you taken care of so quickly! Personalized, local service is exactly what we aim for, and your feedback made our day. Thank you for trusting us with your insurance needs. We're here whenever you need us!"
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Tiare Boles

July 14, 2025

5  out of  5
rating by Tiare Boles
"Turner is amazing and helped me get the best deal with my Policy"
We responded:
"Tiare, thank you for the kind words! We’re thrilled Turner helped you find the best deal and made the process a smooth one. You’re not just a policy number here — we’re honored to be your local team and always ready to assist whenever you need us."
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Silas Broden

July 14, 2025

2  out of  5
rating by Silas Broden
"Signed up with this office after they were able to save me quite a bit of money off of what I was paying at Geico. Left weeks later disappointed because of a lack of transparency. I was sold a life insurance policy I don’t need and they can’t show me how it supposedly discounts my policy. When I gave them my wife’s name they entered it into the computer incorrectly (as her maiden name). When they corrected it, it raised our rates by nine dollars per month. That made it higher than a competing liberty mutual policy that I turned down and in favor of State Farm because of the price. I’m quite disappointed that I turned down the liberty mutual policy for the State Farm policy over the price point just for State Farm to end up turning around and giving me a price nine dollars higher than my quoted rate. My wife’s driving record is completely spotless and she has a clean credit history so it makes no sense whatsoever that incorrectly putting in her maiden name and then fixing it raise our rate by nine dollars. When I asked for an explanation they failed to provide one. $9/month isn’t a lot in the grand scheme of things, but I would like to understand why it happened. I’d recommend State Farm to people, but I would not recommend this particular branch based on my personal experience."
We responded:
"We’re sorry to hear about your frustrations, as it’s always our goal to provide the kind of service that has kept our family-run agency rooted in this community for over 35 years. We never want a customer to feel disappointed. When we reviewed the life insurance policy, we did walk through how the bundling discount applied with your coverage. Our intention was always to help you get the most value possible, and we’re glad we had the chance to show you how those savings worked. Regarding your wife’s name on the policy, the original paperwork we received listed her maiden name, so we were working with the information available at that time. Once her name was updated, the rating system reflected a different premium. Every insurance company’s rates are based on these kinds of details, and no agent—ours or otherwise—has access to or control over the rating formulas themselves. At our agency, we care deeply about the people we serve. We work hard to make every customer feel supported, and we regret that your experience felt otherwise."
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Natasha Brewster

July 10, 2025

5  out of  5
rating by Natasha Brewster
"Turner was thorough, professional, and a PERFECT neighbor! I not only saved money, but got even more services than my previous insurer and policy."
We responded:
"Natasha, thank you so much for the kind words! Turner truly goes above and beyond for our neighbors, and we’re thrilled to hear that you not only saved money but also gained more comprehensive coverage. It means a lot to us to know we exceeded your expectations!"
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Steve Carden

July 8, 2025

5  out of  5
rating by Steve Carden
"Excellent service and clear explanation of my policy coverage."
We responded:
"Steve, we appreciate your feedback and are so glad to hear the coverage was clearly explained. Transparency is key when it comes to insurance, and it’s great to know you felt confident in the service you received. Thanks for choosing us!"
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Barış Gürgar

July 5, 2025

5  out of  5
rating by Barış Gürgar
"This place is perfect! Maybe I exaggerated a bit, but I'm telling you what I feel; it has a professional staff of people at the speed of light! ⭐️⭐️⭐️⭐️⭐️🔥"
We responded:
"Thank you so much! We strive to be efficient and quick and meet your every need. Thank you for allowing us to serve you. You are a valued customer!"
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Vincent Nguyen

July 2, 2025

5  out of  5
rating by Vincent Nguyen
"Amazing rates and especially great service. Turner from state farm helped me with setting up my renter’s and car insurance for my move to Tennessee. Needless to say, he was the greatest help I could get and really helped me navigate the process to a tee."
We responded:
"Vincent, we are so grateful you took the time to share this! Turner is such an asset to the team, and we are so glad he made your move to Tennessee smoother and stress-free. Helping you felt confident and cared for as you settle in is exactly what we aim for. Thank you for trusting our team-we're lucky to have great clients like you!"
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Anna Huggins

June 26, 2025

5  out of  5
rating by Anna Huggins
"Turner is awesome!!!"
We responded:
"Thank you so much, Anna! Turner truly is a rockstar, and we're thrilled to hear he made such a great impression. We're lucky to have him on our team—and even luckier to serve awesome clients like you!"
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Jon Gallagher

June 20, 2025

5  out of  5
rating by Jon Gallagher
"Turner was great"
We responded:
"Jon, thank you for sharing your experience. We agree, Turner is great, and an asset to our team. Thank you for taking time to give feedback and for being our customer!"
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John Mcmahan

June 19, 2025

5  out of  5
rating by John Mcmahan
"Turner was pleasant, knowledgeable, and is an asset to your team"
We responded:
"John, thank you for sharing your feedback. It is our goal to provide a pleasant and informative experience for our customers. Thank you for trusting us with your business!"
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Holly Quillen

June 13, 2025

5  out of  5
rating by Holly Quillen
"I worked with Natalie Joy Lloyd and she was awesome - friendly, professional, helpful, quick to respond, answered all of my questions!!! I would definitely recommend her."
We responded:
"Hi Holly, Thank you so much for your kind words and for choosing our office! We’re so glad you made the switch to State Farm and that our team was able to make the process smooth and positive for you. Your trust means the world to us, and we’re always here if you need anything. Welcome to the Caroline Pistole State Farm family! "
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Jerry M

June 13, 2025

5  out of  5
rating by Jerry M
"Turner saved me $200 on car insurance. Moved my renters insurance there as well. Highly recommended!"
We responded:
"Hi Jerry, Thank you for the shoutout! We're so happy Turner could help you save on your car insurance and simplify your coverage by bundling your renters policy too. We appreciate your recommendation and look forward to continuing to serve you with top-tier service and savings!"