Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Robbie Ruffino

March 6, 2023

5  out of  5 rating by Robbie Ruffino
"Caroline is the absolute best"


February 23, 2023

5  out of  5 rating by Ilean
"Dean could not be more helpful! Due to his diligence and patience we found a major mistake made in South Carolina and ended up saving me money! I encourage EVERYONE to go see Dean at State Farm Insurance @the Carolina Pistole office in Cool Springs!! 5 ⭐⭐⭐⭐⭐'s!!!!!"

Roger Everson

January 10, 2023

5  out of  5 rating by Roger Everson
"Responsive and ready to help. Good people."

B Liu

January 5, 2023

5  out of  5 rating by B Liu
"I had very pleasant experiences with Dean Vecchio, who worked with me to setup a policy best for my needs. Whenever I need help, he is always ready to help with speedy responses and professionalism. He explained every one of my questions with great patience. His exceptional customer service is greatly appreciated. I also appreciate State Farm's flexibility and transparency in estimating dwelling costs. Several years ago, I had a horrible experience with Alxxxxxx. Their local agent offered me a competitive quote for a reasonable dwelling estimate. However, after I signed the contract and transferred, their national office changed my policy to a much higher dwelling estimate and premium without my agreement. They noticed my mortgage company increased my escrow cost even after receiving my disagreement. On the contrary, State Farm has been very flexible and transparent when it comes to cost estimation for dwelling coverage. Dean has always been willing to answer my questions and provides detailed explanations of the various policies and coverages. I am very satisfied with their service and look forward to working with them in the long run."

Vicki DeLosh

December 30, 2022

5  out of  5 rating by Vicki DeLosh
"Caroline and her staff are always extremely friendly and helpful. Most recently, I talked with Dean and I really enjoyed our conversation! He was very knowledgeable, answered all my questions and took care of the reasons for my call. I highly recommend Caroline's agency!!"

Leo Moceri

December 20, 2022

5  out of  5 rating by Leo Moceri
"Hello everyone - I just wanted to take a moment to send kudos on the stellar service I recently received by State Farm associate Dean. I had several questions concerning my policies. Dean was very attentive as I asked for his assistance. Dean's answered my questions thoroughly and processed my policy payment after confirming it was currently due. I would recommend anyone taking time to read this review to consider doing business with the Caroline Pistole State Farm Agency and if you are able to contact Dean you'll be well satisfied with the experience as I'm sure would be the case with any staff member whether you are an existing client or a potential new client. I appreciate all of your help Dean - Nice work!! Leo"

Jazlyn Luna

October 14, 2022

5  out of  5 rating by Jazlyn Luna
"Great people they’ll help you as much as they can thanks Dean"

Grant Jenkins

October 9, 2022

5  out of  5 rating by Grant Jenkins
"After having driven for over 30 years, I was recently in my first accident. Being a total newbie to this process, everyone I’ve spoken with at Caroline Pistole’s office has been incredibly helpful in assisting me. Most recently, Dean provided excellent support, getting some additional questions answered and helping me price policy options on a range of new vehicles I was researching. I’m very grateful to have this team in my corner!"

James Wright

October 6, 2022

5  out of  5 rating by James Wright
"I recently switched to this agency and have found those I deal with in the office to be very courteous, professional and helpful. This is especially true of my representative Dean. Good agency to place your insurance business and trust."

Jackie Tang

August 11, 2022

5  out of  5 rating by Jackie Tang
"I've been working with Cindi and she is delightful to work with. She is super responsive and efficient in helping me with all insurance related needs. Best State Farm office I've ever encountered for almost a decade with them."

Mackenzie Cato

July 29, 2022

5  out of  5 rating by Mackenzie Cato
"Garrett Duncan was great answered all the questions I had and more!"

Bill D

July 21, 2022

4  out of  5 rating by Bill D
"Since day one of moving here from Colorado, the agents have been wonderful and I'll have to see how going about purchasing a car through them goes. Keep up the good work State Farm Team.🙂"


July 13, 2022

5  out of  5 rating by J C
"Been using them for many years, Mrs Caldwell makes it easy as most of my questions and needs are handled simply by emailing her."

zack dorris

June 28, 2022

5  out of  5 rating by zack dorris
"Garrett was very helpful in getting a policy done for my car. Great service and would recommend them."

Shelly Newman

May 2, 2022

5  out of  5 rating by Shelly Newman
"The staff is great, Caroline is great, but Cindi Evans always gets the general liability insurance to me same day for my shows. She is a rockstar!"

Alex T.

April 27, 2022

5  out of  5 rating by Alex T.
"This whole office is great! Ended up here through my parents and stayed when I ventured on my own. Caroline, Ela, and Natalie have all helped me and were each courteous and solved my questions or problems immediately. wont be leaving this agent anytime soon"

Lynn Sawyer

April 27, 2022

5  out of  5 rating by Lynn Sawyer
"I love working with Ela Caldwell. She is always willing to help me and always helps me with whatever I need. Caroline also tries to help all of her customers. Great place to get insurance."

Nadine Ortiz

April 26, 2022

5  out of  5 rating by Nadine Ortiz
"This StateFarm has been wonderful. The service is really wonderful. Ela Caldwell, helped me with switching my insurance to this state, she is warm, friendly, and helps you get the best deal possible. I would recommend this State Farm to all. Please come, to switch your insurance, or add new policies . Give them a call and see if they cane help you."

Duane Ward

April 15, 2022

5  out of  5 rating by Duane Ward
"Ela Caldwell has been my agent for 20+ years and her service has always been extraordinary. She has always looked out for my best interest - which has built a high level of trust over time. If I need more coverage, she tells me. Likewise, if I can save money by making a change, she lets me know that as well. I was told when I first started in business, you need a good banker and attorney; to that I would add insurance agent. I'm glad that Ela is mine!"

Erin Casey

March 17, 2022

5  out of  5 rating by Erin Casey
"Cindi has been so helpful with all of our insurance questions and needs. She continues to provide great insight and wisdom for how to protect our family and it’s put our minds at ease."

Joseph Counter

March 17, 2022

5  out of  5 rating by Joseph Counter
"Very professional service, any questions or concerns I have are answered almost immediately. Quality service is what you can expect from Cindi Evans and the rest of the staff"

Christopher Hoepfner

February 26, 2022

5  out of  5 rating by Christopher Hoepfner
"Always friendly and helpful!"

Bo Brammer

June 10, 2021

5  out of  5 rating by Bo Brammer
"Caroline is attentive and always gets back to me on the same day I need something. Her assistant Mark is also a great go to for any documentation you may need sent to a rental company. Have thoroughly enjoyed being their customer the past few years. Would recommend anyone looking to get finances and insurance covered to give them a call."


June 5, 2021

5  out of  5 rating by B.
"Caroline and staff were some of the best insurance agents we had with State Farm; caring, thoughtful, and always there to help. I was an accident-free State Farm policyholder for 20 years. State Farm, on the other hand, dropped me like a hot potato after an admittedly rough couple of years, and after an accident that almost took my life. Think about that. Not such a good neighbor."

Jim Meaders

September 19, 2020

5  out of  5 rating by Jim Meaders
"Caroline is the most helpful and friendly insurance agent we have ever known. We moved our auto and house policies over and will save over $200 per month for even better coverage."