State Farm® Insurance Agent Caroline Pistole

"Thank you for taking the time to share your feedback. We understand that insurance matters can sometimes be frustrating, and we regret any confusion or inconvenience this situation may have caused. When adding a driver to a policy, we are required to review motor vehicle records (MVRs) in accordance with underwriting guidelines. Based on the information available at the time, we followed our standard procedures by reaching out to the primary insured on the policy to ensure all information was accurate and up to date. We want to clarify that this was not a slip-up on our part, nor was information received by underwriting incorrect, but rather a matter where additional clarification was needed. We followed the proper procedure that kept us compliance. It’s possible there was a miscommunication or misunderstanding during the process, and we apologize if that caused any frustration. Our goal is always to communicate clearly and assist our clients with accuracy and transparency. We value your feedback, as it helps us continue to improve our service, and we welcome the opportunity to address any further questions or concerns you may have. "

"Seth- thank you for sharing your experience. Natalie is a great part of our team. We are so glad to hear that she was able to help you and offer a great customer service experience. We are always here to help! Thanks for trusting us with your business!"

"Hi Ann! We know insurance isn't always the most interesting topic, but we try to make it as easy and positive as we can for our customers. Thank you for trusting our team to be able to help you!"

"Angela, thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us. Your kind words and support mean the world to our team. We strive to provide the best service possible, and it’s incredibly rewarding to know that we met your expectations. If you have any suggestions or further feedback, please don’t hesitate to reach out. Thank you for doing business with us!"

"Alex, thank you for sharing your experience. We always want to offer an efficient and effective experience for our customers. Thank you for trusting us with your business!"

"Thank you for taking time to share your experience with Turner. We are glad we could get you exactly what you were looking for. Insurance is not one-size-fits-all and we love getting to work with our customers to make sure they have the perfect fit. "

"Congratulations on your first policies. We are honored you chose to work with us and our incredible team! We want to make insurance as simple as it can be, we are glad Turner exceeded your expectations! Thank you for taking time to share your experience with us!"

"Brenda, thank you so much for sharing your experience and for trusting us with your business. We strive to make sure our customers feel valued, and their livelihood protected. Thank you for your review!"

"Niki, we truly appreciate your wonderful review! It’s fantastic to hear that you had a good experience, and Turner was able to help you so much! Our dedicated team strives to exceed our customers' expectations, and your feedback inspires us to keep up the good work. Thank you for choosing us!"

"Thank you for leaving such a wonderful review! We are so fortunate to have someone as amazing and experienced as Ela on our team. With over 60 years of experience, she truly knows how to navigate even the toughest situations. Thank you for trusting us with your business!"

"Thanks for sharing your experience with us, Joshua! It's important to get you not only the best value but also the best coverage and service. Thank you for choosing to work with us!"

"Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Turner was able to assist you effectively. We strive to make life easier especially in our customers' busiest moments! We’re glad that you found the process smooth and efficient. Your satisfaction is our top priority, and it’s wonderful to know that we could help you arrange the insurance for your auto and mobile home to your liking. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"

"Maddie, thank you for sharing your experience with us. It is our goal to provide value and protection to all of our customers!"

"Thank you so much for your wonderful review! We’re thrilled to hear that Turner exceeded your expectations and provided you with an amazing experience. It’s always our goal to save our clients time and effort while finding them the best rates possible, and we’re glad Turner was able to do just that for you. We appreciate your kind words and recommendation. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again!"

"Alex, thank you for the awesome review! I appreciate it so much! We look forward to serving your needs a long time!"

"Thank you so much for your incredible review! We are overjoyed to hear about your positive experience with our agent. It’s wonderful to know that his professionalism, intelligence, and patience made such a significant impact on your insurance journey. We truly believe in providing personalized service and ensuring our clients feel supported throughout the process, and it's gratifying to hear that he was able to do that for you. We appreciate your trust in us for your car, business, and life insurance needs, and we’re here for you whenever you need assistance. Wishing you many blessings as well!"

"Natalia, thank you for a glowing review! We sincerely appreciate your business and will continue to work hard to exceed your expectations!"

"Thank you for your glowing review of Ela! We are grateful to have someone on our team that offers decades of insurance experience to our customers. Thank you for sharing your experience with us!"

"Chris- thank you for taking the time to share your experience with others. We strive to not only offer great value but also make sure you have exactly what you need. Thank you for trusting us with your business!"

"Thanks for stopping in and allowing us to assist you! We are happy to hear that your experience was positive with Natalie. We are always happy to help (and offer coffee :) )"

"We strive to be experts of our industry so you don't have to! Thanks for sharing your experience with us. "

"We strive to not only offer a thorough experience but one that is time effective as well! Thank you for trusting us with your protection. We appreciate your business!"

"Matthew, thank you for letting us know you had a great experience with our office! We appreciate your business and look forward to serving you for years to come!"

"We truly appreciate your kind words about Ela and our team's customer service. We're lucky to have someone on our team like Ela who has over 50 years of experience. If you ever have more questions or need assistance with claims or insurance inquiries, don't hesitate to reach out. "

"Thank you Zane!!! We appreciate your business! So glad we could serve you!"