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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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steve davis

March 20, 2025

5  out of  5
rating by steve davis
"Braden Smith was very nice and helpful. I switched over and got a bundle package that had more coverage that I currently had at a good rate. Funny, we talked like he was my neighbor. No punt intended. Thanks Braden."
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Patton Jervis

March 18, 2025

5  out of  5
rating by Patton Jervis
"Turner Hasty switched me from my previous insurer to State Farm, saving me a significant monthly amount for auto and home. He was friendly, easy to talk to, and very knowledgeable. I highly recommend this agency and Turner Hasty!"
We responded:
"Patton, we are so glad to hear we are saving you money and able to get you the coverage you need. Thanks for trusting us and Turner with your business!"
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Aunshuman P. Ghosh

March 14, 2025

5  out of  5
rating by Aunshuman P. Ghosh
"Amazing experience working with Mr Turner. I was with State Farm for a long time earlier and Turner made it feel like coming back "to home" :-) . Super smooth process and it was really about keeping "my interests" as the focus. Thank you, Turner, for the superlative support and excellent guidance on the right coverage for my family. Y'all ROCK !!!"
We responded:
"Thanks for sharing your experience! We are glad to be able to serve you again! "
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Jason R Lewis

February 19, 2025

1  out of  5
rating by Jason R Lewis
"These people had called my wife telling her my license was suspended when she put me on her policy. Wrong-O underwriters. They did a poor job of researching. The same day I went down to the dmv. They told me and printed of the paperwork showing it clearly was not suspended. This office has caused so much BS from one little slip up. Just unreal. Go to the Murfreesboro office I would recommend."
We responded:
"Thank you for taking the time to share your feedback. We understand that insurance matters can sometimes be frustrating, and we regret any confusion or inconvenience this situation may have caused. When adding a driver to a policy, we are required to review motor vehicle records (MVRs) in accordance with underwriting guidelines. Based on the information available at the time, we followed our standard procedures by reaching out to the primary insured on the policy to ensure all information was accurate and up to date. We want to clarify that this was not a slip-up on our part, nor was information received by underwriting incorrect, but rather a matter where additional clarification was needed. We followed the proper procedure that kept us compliance. It’s possible there was a miscommunication or misunderstanding during the process, and we apologize if that caused any frustration. Our goal is always to communicate clearly and assist our clients with accuracy and transparency. We value your feedback, as it helps us continue to improve our service, and we welcome the opportunity to address any further questions or concerns you may have. "
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Seth Oden

February 17, 2025

5  out of  5
rating by Seth Oden
"I had a fantastic experience enrolling in my insurance policy, thanks to the exceptional customer service I received From Natalie. From the moment I reached out, the team was friendly, patient, and incredibly knowledgeable. They took the time to explain options clearly, answered all my questions. A smooth and stress-free experience. I appreciate how professional the team was. I would recommend their service for insurance help."
We responded:
"Seth- thank you for sharing your experience. Natalie is a great part of our team. We are so glad to hear that she was able to help you and offer a great customer service experience. We are always here to help! Thanks for trusting us with your business!"
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ann zum

February 14, 2025

5  out of  5
rating by ann zum
"Turner Hasty was Very attentive knowledgeable and sharp. His attitude was positive and he knew what he was doing. He was patient and helped me out of a difficult situation with a not so nice "other" so called insurance company. Ann Chastain"
We responded:
"Hi Ann! We know insurance isn't always the most interesting topic, but we try to make it as easy and positive as we can for our customers. Thank you for trusting our team to be able to help you!"
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Angela Sadler

February 13, 2025

5  out of  5
rating by Angela Sadler
"Noah was amazing at getting me competitive pricing for my commercial auto and business liability. He was super informative and explained my coverage in a way I could easily understand. Highly recommend Noah and their team!"
We responded:
"Angela, thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us. Your kind words and support mean the world to our team. We strive to provide the best service possible, and it’s incredibly rewarding to know that we met your expectations. If you have any suggestions or further feedback, please don’t hesitate to reach out. Thank you for doing business with us!"
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Alex Tisherman

February 12, 2025

5  out of  5
rating by Alex Tisherman
"Noah was very helpful and got me set up with renters insurance rather quickly. I was quite surprised with how knowledgeable he was and how effectively he handled our conversation. 5-stars from me!"
We responded:
"Alex, thank you for sharing your experience. We always want to offer an efficient and effective experience for our customers. Thank you for trusting us with your business!"
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Regina Carmon

January 31, 2025

5  out of  5
rating by Regina Carmon
"Turner was excellent at understanding my needs and answering my questions. He worked with me to get the coverage i need."
We responded:
"Thank you for taking time to share your experience with Turner. We are glad we could get you exactly what you were looking for. Insurance is not one-size-fits-all and we love getting to work with our customers to make sure they have the perfect fit. "
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Donovan Wallace

January 20, 2025

5  out of  5
rating by Donovan Wallace
"Excellent customer service from Turner Hasty! This was my first time buying car & renter’s insurance and he made the whole process go by smoothly and efficiently."
We responded:
"Congratulations on your first policies. We are honored you chose to work with us and our incredible team! We want to make insurance as simple as it can be, we are glad Turner exceeded your expectations! Thank you for taking time to share your experience with us!"
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Brenda

January 17, 2025

5  out of  5
rating by Brenda
"Everyone at the Caroline Pistole Franklin State Farm office is so very kind, patient, helpful, knowledgeable and a pleasure to talk to!!! (Cindi and Caroline especially from today's conversations!!!)"
We responded:
"Brenda, thank you so much for sharing your experience and for trusting us with your business. We strive to make sure our customers feel valued, and their livelihood protected. Thank you for your review!"
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Niki Walker

January 3, 2025

5  out of  5
rating by Niki Walker
"This is by far the best customer service i have had shopping for insurance in my whole adult life. Turner was so kind & helpful. He explained everything so simply & understable! Answered every question I had & helped me save almost $350 a month! I couldn't be more grateful! 5 stars & will recommend to everyone i know!"
We responded:
"Niki, we truly appreciate your wonderful review! It’s fantastic to hear that you had a good experience, and Turner was able to help you so much! Our dedicated team strives to exceed our customers' expectations, and your feedback inspires us to keep up the good work. Thank you for choosing us!"
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mandj Monette

December 30, 2024

5  out of  5
rating by mandj Monette
"We are so grateful to have Ela to help with our insurance needs. Her knowledge, experience, and patience have guided us through a multitude of situations. We feel comfortable trusting her, and deeply appreciate all she has done for us."
We responded:
"Thank you for leaving such a wonderful review! We are so fortunate to have someone as amazing and experienced as Ela on our team. With over 60 years of experience, she truly knows how to navigate even the toughest situations. Thank you for trusting us with your business!"
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Joshua Wayne

December 26, 2024

5  out of  5
rating by Joshua Wayne
"I dealt with Turner I think his name was helped me set up renters insurance at one of the best rates I’ve been offered yet most places offered it to me at like $40 a month, but I was able to get it with him for half of that customer service couldn’t have been better very informative and quick and easy."
We responded:
"Thanks for sharing your experience with us, Joshua! It's important to get you not only the best value but also the best coverage and service. Thank you for choosing to work with us!"
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Connie J Donahue (CJ)

November 2, 2024

5  out of  5
rating by Connie J Donahue (CJ)
"Turner, a young man in the office assisted me in arranging insurance for both my auto and mobile home. It went very smoothly and he was very patient with me as I was in chaos at the time. I couldn’t be more pleased with the results and the efficiency with which he completed my policies."
We responded:
"Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Turner was able to assist you effectively. We strive to make life easier especially in our customers' busiest moments! We’re glad that you found the process smooth and efficient. Your satisfaction is our top priority, and it’s wonderful to know that we could help you arrange the insurance for your auto and mobile home to your liking. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
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Maddie Hasty

October 22, 2024

5  out of  5
rating by Maddie Hasty
"Turner is AMAZING!!! He saved me money on my auto insurance and got me better coverage! Highly recommend."
We responded:
"Maddie, thank you for sharing your experience with us. It is our goal to provide value and protection to all of our customers!"
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George Mickey

October 16, 2024

5  out of  5
rating by George Mickey
"Had an amazing experience with Turner. He came highly recommended and he DID NOT disappoint!! Not only saved me time and effort but also did it an amazing rate!!!So grateful for the connections I’ve made today.GREAT JOB TURNER!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Turner exceeded your expectations and provided you with an amazing experience. It’s always our goal to save our clients time and effort while finding them the best rates possible, and we’re glad Turner was able to do just that for you. We appreciate your kind words and recommendation. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again!"
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Alexandra Pierce

October 2, 2024

5  out of  5
rating by Alexandra Pierce
"I moved from out of state and needed to establish an insurance plan here in Tennessee. It was recommended I check out Caroline and her team. I had a great experience working with Turner! He was so helpful and quick with getting me started."
We responded:
"Alex, thank you for the awesome review! I appreciate it so much! We look forward to serving your needs a long time!"
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Shenica Richardson

September 18, 2024

5  out of  5
rating by Shenica Richardson
"He's a great agent, he's very professional, intelligent and patient. He also make this process easy with helping with the process on which plan to pick. He don't rush at all. And he does this so effortlessly. I love my personal agent so much and wouldn't want anyone else to handle my insurance business. He deserves a recognition trophy and public recognition. I would love to see if as a trainer to others as to learn how to treat people while handling business. Many blessings upon this nice young man. He handles all of our needs car insurance, business insurance and life insurance Have a great day The Fords"
We responded:
"Thank you so much for your incredible review! We are overjoyed to hear about your positive experience with our agent. It’s wonderful to know that his professionalism, intelligence, and patience made such a significant impact on your insurance journey. We truly believe in providing personalized service and ensuring our clients feel supported throughout the process, and it's gratifying to hear that he was able to do that for you. We appreciate your trust in us for your car, business, and life insurance needs, and we’re here for you whenever you need assistance. Wishing you many blessings as well!"
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Natalia Brickey

September 13, 2024

5  out of  5
rating by Natalia Brickey
"I highly recommend this office, where I had the pleasure of speaking with Turner Hasty, who demonstrated exceptional knowledge and courtesy by returning my call after hours, allowing me to discuss my needs at a convenient time. He expertly guided my boyfriend and me through the process of securing two separate policies without ever exhibiting pushiness or impatience. Thank you again Turner!"
We responded:
"Natalia, thank you for a glowing review! We sincerely appreciate your business and will continue to work hard to exceed your expectations!"
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Diane

September 13, 2024

5  out of  5
rating by Diane
"Ella is the best person. She has been our agent for years. We wouldn’t want to use anyone else. She is so efficient and really cares about her customers. I know if we ask anything from her she will get it done and we don’t need to follow up and make sure it’s done."
We responded:
"Thank you for your glowing review of Ela! We are grateful to have someone on our team that offers decades of insurance experience to our customers. Thank you for sharing your experience with us!"
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Chris Schaeffer

September 12, 2024

5  out of  5
rating by Chris Schaeffer
"Turner was very helpful and patient helping me set up new car insurance and life insurance policy. Saved me half the cost I was originally paying for car insurance! You will also receive an Amazon gift card for any referral after setting up a new policy!"
We responded:
"Chris- thank you for taking the time to share your experience with others. We strive to not only offer great value but also make sure you have exactly what you need. Thank you for trusting us with your business!"
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Deldner Bello

September 12, 2024

5  out of  5
rating by Deldner Bello
"My dad and I were there this morning and Natalie Lloyd took care of us. If you’re looking for a very good insurance agent, definitely go with her, SHE IS AMAZING! She answered every single question and even offered us coffee."
We responded:
"Thanks for stopping in and allowing us to assist you! We are happy to hear that your experience was positive with Natalie. We are always happy to help (and offer coffee :) )"
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Greg Timmons

September 6, 2024

5  out of  5
rating by Greg Timmons
"Total Pros. Highly recommend!"
We responded:
"We strive to be experts of our industry so you don't have to! Thanks for sharing your experience with us. "
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Garrett Wulff

September 5, 2024

5  out of  5
rating by Garrett Wulff
"Turner was awesome and state farm beat every other quote with better coverage. And it didn't take an hour to give my info. Great job Turner!"
We responded:
"We strive to not only offer a thorough experience but one that is time effective as well! Thank you for trusting us with your protection. We appreciate your business!"